Order-tracking traffic
Shipping questions are the single largest slice of message volume. Bekir reads order status and answers instantly; the team only sees exceptions.
"Where's my order?" shouldn't occupy you.
In e-commerce most WhatsApp traffic is the same few questions: where's the parcel, will the size fit, how do returns work. That traffic eats the team's day and leaves no time for the sales conversation. Bekir takes the repetition.
The support queue is eating the sale.
Post-purchase questions are urgent and numerous; pre-purchase questions are revenue. While both wait in the same queue, the customer about to spend money is waiting too.
Pre-purchase hesitation
An unanswered size, colour, material or compatibility question means an abandoned basket. Bekir closes that question and moves to the order.
Sudden campaign load
On discount days volume multiplies and the team doesn't. Bekir doesn't queue concurrent conversations.
The return process, repeated
Return conditions and steps get explained from scratch to every customer. Bekir runs the process and leaves you the exceptions.
Before the order and after.
Bekir isn't only support; because it closes the pre-sale question, it touches revenue directly.
01 Reads order status
Connects read-only to your order and shipping data; answers "where is it" from the record, not a guess.
02 Answers product questions
Closes size, colour, material, stock and compatibility questions by reading the product data.
03 Runs returns and exchanges
Explains the terms, starts the process, sends the shipping steps; escalates out-of-window requests to you.
04 Closes the basket
Suggests the right product to a hesitating customer, mentions the campaign and moves them to the order.
05 Absorbs campaign load
Handles the sudden spike on discount days without building a queue; it enters every conversation at once.
06 Remembers the customer
Knows their previous order, their size and the problem they had. They don't have to explain from scratch.
You draw the line: what Bekir may decide and where it brings you in is defined together at setup. Need something built for your own process?
E-commerce questions
Does it connect to our order and shipping systems?
When connected, it reads order status from the source, read-only. Which systems it connects to and which fields it sees are decided in the setup call.
Does it approve returns on its own?
It runs returns and exchanges within the defined conditions. It does not approve out-of-window, damaged or exceptional requests; those come to you.
Can it keep up on campaign days?
Concurrency isn't tied to team size; Bekir doesn't queue customers. We size the plan on the call by looking at your actual traffic.
What if it gives wrong information?
It doesn't invent what it doesn't know; if the answer isn't in its source it says so and forwards it to you. It runs supervised for the first week and its authority widens as you approve.
Does it handle marketplace messages like Trendyol or Hepsiburada?
Bekir works on your WhatsApp line. If you want marketplace message channels covered too, we assess that separately in the setup call.
Hand over the support queue this week.
Let's look at a week of your WhatsApp traffic and separate how much is repetition and how much is a sale.